Importing Customers


If you are using Accounts, please use the Zoey Accounts/Customer Import Template.

Importing Accounts

To import your existing customer information into Zoey, you must format your files properly. This tutorial will tell you what attributes you need to include in order to successfully import a file.

The file that you upload must be in Comma-Separated Values (CSV) format in Google Sheets or CSV (Comma delimited) (*csv) in Excel. If you use a Mac, save the CSV as CSV (Windows) file- your Zoey store will not be able to read the file otherwise.

The Template

Please use the Guide for instructions on what each column header means and required fields.

How To Use This Template

Please Save a Copy of this template below.
The Template will have 2 Tabs:

  • Guide - This tab will provide requirements and tips for each column in the template.
  • Blank Template - This tab will only contain the column headers for you to copy/paste your data into.


*Click Here to Save A Copy Of This Customers Template to your Google Drive

Required Customer Columns

emailThe customer's email- this will be their log in.
firstnameCustomer's first or given name
lastnameCustomer's last or family name
group_idThe group to which the customer belongs. By default you already have a few available and you can use 1 for the "General" Group.

Note: You may change First Name and Last Name to be NOT required in Customers > Attributes. Click on First Name or Last Name and uncheck the box for Customer Create / Edit / View Form (Admin).


Optional Customer Columns

tax_class_idOverwrites the Customer Group Tax Class with a specific Tax Class for this customer. The value of this row is the ID number of the Tax Class you want to overwrite found in Setup->Tax->Customer Tax Classes
_address_country_id2 letter country, for example US
Find the Country Code at
_address_firstnameFirst Name
_address_lastnameLast Name
_address_middlenameMiddle Name
_address_regionState/Province for example New York
_address_streetStreet Address 1 - currently not possible to import a second street address
_address_vat_idVAT/Tax ID
_address_zoey_shipping_typeResidential or Commercial
_address_default_billing_1 to set this as the default Billing Address, otherwise leave blank
_address_default_shipping_1 to set this as the default Shipping Address, otherwise leave blank

Importing Customers

Customers > Customer List
Click the importer icon between Advanced search and Bulk Actions.


Drag and Drop or upload your file, and select the Import Behavior: Append


Importing multiple addresses for one customer

If one customer has multiple addresses you can add a new row in the CSV file underneath the customer and simply add the address, take a look at the example below for a customer with 3 addresses


2 Street Address Lines

At this moment it's not possible to import data for the second address line.

Updating Customers via CSV


Export Your Customer List First

It is sometimes easier to Export your Customer List to get a base file to work from. This file will contain all fields and information from your customer list and will be easier to add or change data this way.

Customers > Customer List
To export your customer list, check the box of the customer or select all, then use Bulk Actions to Export Selected Customers.

Then use the Customer Importer as in the steps above.