Zoey Support (support.zoey.com) is a tremendous resource of knowledge and help with all aspects of the Zoey software. Once your are Live and have completed the Implementation Program, Live Calls with the Implementation Team will end and you will be transitioned to Zoey Support which consists of 2 main components:
Containing over 600 articles detailing different features and integrations, this Welcome Package will link you to relevant pages within the Zoey Support Knowledge Base (support.zoey.com) for each Module and can be used to further your understanding of Zoey features or to find the answers to questions you may have.
While completing the Implementation Program we request you compile your questions or issues for the Live Sessions with your Implementation team. However, if immediate support is needed, you may create a support ticket. Zoey Ticket Support is available for immediate or urgent needs with fastest response times Monday - Friday 8am - 6pm ET. Click here to submit a support ticket - you can also use the Need Help link in your Zoey Web Admin, or click the "Create Support Request" link on support.zoey.com
We may take a little time to reply
Our Implementation Team is often booked in Zoom calls and meetings throughout the day guiding users like yourself through the Implementation Program, so please allow for some time for replies. We are typically able to reply to most emails same-day sent before 5pm ET Monday - Friday
Once you have completed the Implementation Program, you must transition to the Zoey Ticket Support. Your implementation specialists will no longer be available for email support.
Updated about 1 year ago